Frequently Asked Questions (FAQ's)
1. Is the name MAZAL DIAMOND logo going to be inscribed inside my ring as shown in your pictures?
Yes. The MAZAL DIAMOND logo inscription MD shown in our on-line pictures will be stamped on your jewelry pieces along with the stamp Au750 or PT900 (testifying the fine metal content by law) and a compulsory manufacturer stamp.
Back to top
2. What level of fluorescence do your diamonds have?
Nearly all naturally occurring diamonds have some degree of fluorescence. However, at MAZAL DIAMOND we specialize in diamonds which all have either no fluorescence or have been graded as faint, slight or medium. At this low level, any fluorescence does not affect the beauty of the diamond.
Back to top
3. Why buy on-line?
MAZAL DIAMOND has developed an efficient online cost structure. By buying direct from the manufacturer via the Internet you are removing the traditional layers of wholesalers and retail shop rents, thus saving you 50% or more from high street prices.
Back to top
4. How do I place an order?
After choosing an item you would like to purchase click on the “add to shopping bag” button. If for any reason you are unable to order in this way please send us an e-mail to customerservice@mazaldiamond.com detailing the item or items you would like to purchase with your name and telephone number and we will contact you to arrange payment and delivery. Alternatively you can contact us by telephone for USA and Canada on 888-629-2510 or for others countries on + 32 (0)3 301 18 00.
Back to top
5. How do I pay?
Payment is by credit or debit card via our secure server. We can also accept payments via Paypal or Bank wire - please contact us if you would like to use these alternative forms of payment.
Back to top
6. How secure is it to send my Credit Card over the net?
We have a secure server through which we process all our payment transactions. All information and sensible data you will key in during the purchasing process are encrypted and protected by our SSL protocol (Secure Socket Layer). Alternatively if you would like to pay by credit or debit card by phone please send us an e-mail to customerservice@mazaldiamond.com detailing the item or items you would like to purchase with your name and telephone number and we will contact you to arrange payment and delivery. Alternatively you can contact us by telephone for USA and Canada on 888-629-2510 or forothers countries on + 32 (0)3 301 18 00.
Back to top
7. How do I cancel my order?
Please contact us. If the item has not yet been dispatched we will cancel the order at no charge. If the item has already been dispatched please see our returns policy
Back to top
8. How do I know if you have received my order?
Once we receive your order we will send you a confirmation e-mail. If you do not receive this within 24 hours please send us an e-mail to customerservice@mazaldiamond.com and we will check the status of the order. When the order is processed and packaged ready for dispatch we will send you a second e-mail to confirm this. To avoid our message being classified as “junk” please add the email customerservice@mazaldiamond.com to your e-mail contacts or to your e-mail safe list.
Back to top
9. Do you deliver Internationally?
Yes, we are able to deliver to wide variety of countries inside and outside, including most of Asia and the USA.. For orders delivered outside of EU we will not charge VAT. Please contact us to discuss delivery options.
Back to top
10. What delivery services do you offer?
Please refer to our delivery policy
Back to top
11. Can I send my order to an alternate address?
Yes, we can deliver to an alternative address, however a fraud check is required prior to dispatch. Please follow the billing procedure carefully if you wish the item or items to be delivered to an alternative address.
Back to top
12. How do I return an unwanted item?
To return an item please contact us to inform us of the item that will be returned. Provided the item is returned to us within 10 days in its original packaging we will happily process a full refund.
Items not covered by our money back guarantee are diamond inset wedding rings, and bespoke designs not on our website that we have created to your specification.
The address for returns is:
MAZAL DIAMOND
Returns Department
schupstraat 20 bus 2
2018 Antwerpen
BELGIUM
Postage and wrapping costs are not refundable.
Back to top
13. How do I return a damaged item?
Unfortunately breakages do sometimes occur. Firstly please contact us to let us know what has happened and provided the item is within its 10 day warranty period we will provide a replacement item free of charge and refund your postage.
Back to top
14. Who do I contact if I need assistance?
If you have a query about an order, or wish to comment on the service you have received, or would like any further information and assistance please email customerservice@mazaldiamond.com or call our customer service representatives for USA and Canada on 888-629-2510 or for others countries on + 32 (0)3 301 18 00.
Back to top
15. Can I pay in installments?
No. Due to our attractive prices we must get paid upon sale.
Back to top
16. Do you carry out jewelry repairs or valuations?
We are able to repair items of jewelry – please contact us to discuss your requirements and an estimate of repair costs. We are unfortunately not able to value jewelry.
Back to top
17. Do you have a printed catalogue?
All our jewelry is displayed on our Internet site and to keep costs down we do not produce a printed catalogue. Please e-mail us to sign up for our newsletter for all the latest offers and news from MAZAL DIAMOND or to be informed of new product launches.
Back to top
18. Will I receive my item in a presentation box?
Yes, all jewelry shipped from MAZAL DIAMOND come in one of our stylish presentation packaging. All 18k or platinum jewelry is packaged in a beautiful leatherette pouch laid inside a solid presentation box. The pouch is soft and easy-to-carry, so that you can take your jewel wherever you travel.
Back to top
19. Do you offer a gift-wrapping service?
Yes, we can arrange to gift-wrap, just select at time of ordering.
Back to top
20. Is it important to buy a certified diamond?
In our opinion, if you are buying a diamond above 0.30 carat in size, then it is important to buy a certified diamond. The certificate is your guarantee that your diamond has been independently graded for carat weight, color, clarity and cut by one of the three main independent, non-profit making, diamond grading laboratories. MAZAL DIAMOND only offers diamonds that have been graded by the very best laboratories; GIA - the Gemological Institute of America, IGI - the International Gemological Institute, HRD – The Antwerp Diamond Council.
Back to top
21. Can I see the certificate before I buy?
Wherever possible, we will include a copy of the certificate on the website.
Back to top
22. I don’t see the cut, clarity or color of diamond I am looking for - do you have more stock?
At MAZAL DIAMOND, we have the best cut, color and clarity diamonds to ensure you will receive a superb diamond ring at an excellent price. However, should you not see what you are looking for please contact us – we do have more stock available to specific requirements so we are sure to be able to find exactly what you are looking for.
Back to top
23. Does MAZAL sell conflict diamonds?
'Conflict diamonds' is a term used to describe diamonds that originate from areas controlled by forces or factions opposed to legitimate and internationally recognized governments and are used to fund military action in oppositions to those governments, or in contravention of the decisions of the Security Council. Our policy on conflict diamonds is absolutely rigorous. We will not buy, sell or handle any diamonds of unclear provenance. We insist that all of our suppliers subscribe to The Kimberly Process Certification Scheme.
Back to top
24. How do I know your diamonds are legitimate?
We purchase our rough diamonds from the biggest DeBeers sight-holders. A DeBeers sight-holder obtains first choice and has access to the best rough diamonds that DeBeers mine. We also purchase rough diamonds from preferred customers of Alrosa , the Russian Government body. Purchasing from these sources, we can guarantee that our diamonds are not only of the highest quality but that they are also free of any treatments that some companies use to artificially enhance the appearance and that they are not conflict diamonds.
Back to top
25. Can I view the product before I buy?
MAZAL DIAMOND does not have a retail shop in order to keep overheads to a minimum and hence keep our jewelry excellent value. We do offer a 10 day money back guarantee on all products to allow you to ensure you are entirely happy with your purchase. Please see our money back policy.
Back to top
26. What is a diamond certificate?
A certificate tells you exactly the quality of the diamond you are buying. All MAZAL DIAMOND diamonds that have an individual carat weight of 0.30 carats or above are certified to ensure consistent quality is delivered to our customers. We use GIA and IGI and HRD certified diamonds.
Back to top
27. Will my purchase be guaranteed?
We offer a 10 day money back guarantee on all of our products to allow you time to ensure you are entirely happy with your purchase. We also offer a full 12-month guarantee, which covers any manufacturing defects. Where work has been carried out by a 3rd Party this guarantee becomes void.
Please note that due to the exceptional skill of our setters your stones will not fall out of your jewelry, they can only be dislodged. We therefore strongly recommend that you insure your jewelry as loss of diamonds or other stones do not fall under the MAZAL DIAMOND guarantee.
Back to top
