MANUFACTURER SINCE 1920

1 888 629 2510

MAZAL SERVICES

At Mazal Diamonds, we've never been so close to you...

 

Frequently Asked Questions (FAQ's)

 

1. Is the name MAZAL DIAMOND logo going to be inscribed inside my ring as shown in your pictures?
2. What level of fluorescence do your diamonds have?
3. Why should I buy on-line?
4. How do I place an order?
5. How do I pay?
6. How secure is it to send my Credit Card over the net?
7. How do I cancel my order?
8. How do I know if you have received my order?
9. Do you deliver internationally?
10. What delivery services do you offer?
11. Can I send my order to an alternate address?
12. How do I return an unwanted item?
13. How do I return a damaged item?
14. Who do I contact if I need assistance?
15. Can I pay in installments?
16. Do you carry out jewelry repairs or valuations?
17. Do you have a printed catalogue?
18. Will I receive my item in a presentation box?
19. Do you offer a gift-wrapping service?
20. Is it important to buy a certified diamond?
21. Can I see the certificate before I buy?
22. I don’t see the cut, clarity or color of diamond I am looking for - do you have more stock?
23. Does MAZAL sell conflict diamonds?
24. Is Mazal jewelry nickel safe? What is the nickel content in Mazal gold jewelry?
25. How do I know your diamonds are legitimate?
26. Can I view the product before I buy?
27. What is a diamond certificate?
28. Will my purchase be guaranteed?

 

 

 

1. Is the name MAZAL DIAMOND logo going to be inscribed inside my ring as shown in your pictures?
Yes. The Mazal Diamond logo inscription MD shown in our on-line pictures will be stamped on your jewelry pieces along with the stamp “Au750” or “PT900” to verify and confirm the metal content as required by law.
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2. What level of fluorescence do your diamonds have?
Nearly all naturally occurring diamonds have some degree of fluorescence. However, at Mazal Diamond we specialize in diamonds which all have either no fluorescence or have been graded as faint, slight or medium. At this low level, any fluorescence does not affect the beauty of the diamond.
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3. Why buy on-line?
MAZAL DIAMOND has developed an efficient online cost structure. By buying direct from the manufacturer via the internet you are removing the traditional layers of wholesalers and retail shop overhead.  This can translate to savings of 50% or more as compared to street prices.
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4. How do I place an order?
After choosing an item you would like to purchase click on the “add to shopping bag” button.  If for any reason you are unable to order in this way, please contact us
detailing the item or items you would like to purchase.
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5. How do I pay?
Payment is Online Credit Card, Over the Phone Credit Card, Bank Transfer, Paypal
or our Payment Plan
option.
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6. How secure is it to send my Credit Card over the net?
We have a secure server hosted by Comodo.com
, through which we process all our payment transactions. All information and sensible data you will key in during the purchasing process are encrypted and protected by our SSL
protocol (Secure Socket Layer).  If you still don’t feel comfortable, please contact us and a customer representative will be happy to assist you.
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7. How do I cancel my order?
Please contact customer service for full details.
If the item has not yet been dispatched we will cancel the order at no charge.  If the item has already been dispatched please see our return policy

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8. How do I know if you have received my order?
Once we receive your order we will send you a confirmation email.  If you do not receive this within 24 hours please contact us
and we will check the status of the order. Once the order is processed, packaged and ready for dispatch we will send you a second e-mail to confirm. To avoid our message being classified as “junk” please add the email customerservice@mazaldiamond.com to your e-mail contacts or to your e-mail safe list. 

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9. Do you deliver internationally?
Yes, we are able to deliver to a variety of countries, including most of Asia. For orders delivered outside of the Euro Nationswe will not charge VAT. Please contact us if you have any questions.
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10. What delivery services do you offer?
Please refer to ou
r delivery policy
.
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11. Can I send my order to an alternate address?
Yes, we can deliver to an alternative address, however a fraud check is required prior to dispatch. Please follow the billing procedure carefully if you wish the item or items to be delivered to an alternative address.
Please be aware that items with a different ship-to than bill-to are ineligible for our Free Insurance Offer 
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12. How do I return an unwanted item?
We have detailed instructions on the 10 Day Return Policy section of our website.  If you have further questions, please contact us.
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13. How do I return a damaged item?
Unfortunately, these things happen.  To return an item please refer to our return instructions
 page or please contact us if you have any questions.
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14. Who do I contact if I need assistance?
Our customer service representatives are knowledgeable, courteous and informative.  Our contact page has every possible way to get a hold of us.  
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15. Can I pay in installments?
Mazal Diamond has a Payment Plan option.  Feel free to review it on our website, or contact us for full details.
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16. Do you carry out jewelry repairs or valuations?
We are able to repair items of jewelry – please contact us to discuss your requirements and an estimate of repair costs.  We are unfortunately not able to value jewelry.
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17. Do you have a printed catalogue?
All our jewelry is displayed on our Internet site and to keep costs down we do not produce a printed catalogue. Please contact us to sign up for our newsletter for all the latest offers and news from MAZAL DIAMOND.  You will also be informed of new product launches.
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18. Will I receive my item in a presentation box?
Yes, all jewelry shipped from MAZAL DIAMOND comes in one of our stylish presentation packaging. All 18k or platinum jewelry is packaged in a beautiful leatherette pouch laid inside a solid presentation box. The pouch is soft and easy-to-carry, so that you can take your jewel wherever you travel.
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19. Do you offer a gift-wrapping service?
Yes, we can arrange to gift-wrap, just select that option when placing the order.
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20. Is it important to buy a certified diamond?
In our opinion, if you are buying a diamond above 0.30 carat in size, then it is important to buy a certified diamond. The certificate is your guarantee that your diamond has been independently graded for carat weight, color, clarity and cut by one of the three main independent, non-profit making, diamond grading laboratories. MAZAL DIAMOND only offers diamonds that have been graded by the very best laboratories; GIA- the Gemological Institute of America, IGI- the International Gemological Institute, HRD- The Antwerp Diamond Council.
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21. Can I see the certificate before I buy?
Wherever possible, we will include a copy of the certificate on the website.
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22. I don’t see the cut, clarity or color of diamond I am looking for - do you have more stock?
At MAZAL DIAMOND, we have the best cut, color and clarity diamonds to ensure you will receive a superb diamond jewelry piece at an excellent price.  However, should you not see what you are looking for please contact us – we do have more stock available to specific requirements.  We want to make sure we help you find what you are looking for.
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23. Does MAZAL sell conflict diamonds?
'Conflict diamonds' is a term used to describe diamonds that originate from areas controlled by forces or factions opposed to legitimate and internationally recognized governments and are used to fund military action in oppositions to those governments, or in contravention of the decisions of the Security Council. Our policy on conflict diamonds is absolutely rigorous. We will not buy, sell or handle any diamonds of unclear provenance. We insist that all of our suppliers subscribe to the Kimberly Process Scheme.
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24. Is Mazal jewelry nickel safe? What is the nickel content in Mazal gold jewelry?
All our white gold jewelry is compliant with European Nickel free directives, it has less than 0.05% nickel content, its release rates is less than 0.5 micrograms per square centimeter and per week, and as determined in the EN1811:1998 and EN1810:1998. Mazal Diamond uses for its 18k, 14k and 10k white gold jewelry an expensive silver-rich alloy to produce the white color. It is described as warm white. The whiteness is enhanced by rhodium plating and even if it could fade in time, it can easily be re-plated to restore the original finish. Yellow and Pink gold colors do not contain any allergenic metals, but different percentages of silver and copper to obtain the desired colors.
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25. How do I know your diamonds are legitimate?
We purchase our rough diamonds from the biggest DeBeers sight-holders. A DeBeers sight-holder obtains first choice and has access to the best rough diamonds that DeBeers mines. We also purchase rough diamonds from preferred customers  of Alrosa , the Russian Government body. Purchasing from these sources, we can guarantee that our diamonds are not only of the highest quality but that they are also free of any treatments that some companies use to artificially enhance the appearance and that they are not conflict diamonds.
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26. Can I view the product before I buy?
MAZAL DIAMOND does not have a retail shop in order to keep overhead to a minimum.  This allows us to keep our jewelry at an excellent value. We do offer a 10 day money back guarantee on all products to allow you to ensure you are entirely happy with your purchase.
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27. What is a diamond certificate?
certificate tells you exactly the quality of the diamond you are buying. All MAZAL DIAMOND diamonds that have an individual carat weight of 0.30 carats or above are certified to ensure consistent quality is delivered to our customers.  We use GIA and IGI and HRD certified diamonds.
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28. Will my purchase be guaranteed?
We offer a 10 day money back guarantee on all of our products to allow you time to ensure you are entirely happy with your purchase. We also offer a full 12-month guarantee, which covers any manufacturing defects. Where work has been carried out by a 3rd Party this guarantee becomes void.
Please note that due to the exceptional skill of our setters your stones will not fall out of your jewelry, they can only be dislodged. We therefore strongly recommend that you insure your jewelry since loss of diamonds or other stones do not fall under the MAZAL DIAMOND guarantee.
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